Notifications

The inbox

• The bell in the header shows your unread count. Press n to open it.
• Click a row to mark it read and open the item.
• You are notified when someone mentions you or assigns you a ticket.
• Notes and Updates add alerts for sharing, mentions, comments, edits, publication and reminders.
• You are never notified about your own actions. Imports and other system changes notify nobody.

Choose what notifies you

Open Account › Notifications › Notification types.

• Notes has switches for sharing, mentions, comments, edits and reminders.
• Updates has switches for publication, mentions, comments and edits.
• Everything starts on. Changes apply to new alerts on all your devices. Existing inbox items stay.
• Ticket assignments and mentions cannot be turned off here.

Turn on device notifications

1. 01Open Account › Device notifications. The inbox and mobile menu also link there.
2. 02Choose Enable notifications and allow the browser's permission request.
3. 03Choose Send test notification to check delivery.

Enable each browser or installed app separately. Only new activity after enabling is sent.

Privacy and control

• Push messages never include ticket titles, descriptions, note content or update content.
• Tapping a notification opens the item. Normal sign-in and permissions still apply.
• Signing out turns off push on that device. Password changes and lost access also stop delivery.
• Disable on this device stops push there without affecting other devices.
• A device that has not visited device settings for 30 days must be enabled again.

Nothing arrived

• Check browser and site notification permission, system notifications, Focus or Do Not Disturb, battery restrictions and network.
• If permission was blocked, change it in browser or device settings and reload.
• If the subscription expired, choose Enable notifications again. Reconnect this device renews it.
• If the push service was unreachable, wait a minute and retry.
• A force-quit browser cannot receive notifications.